Return and refund policy
At OutfitParis , we want you to be completely satisfied with your purchase. If you're not, we offer a simple and transparent return process.
Return conditions
| Country | Return period | Return shipping costs |
|---|---|---|
| France | 30 days | approximately €20 – €30 |
| Belgium | 30 days | approximately €20 – €30 |
| Swiss | 30 days | approximately €25 – €35 |
| Luxembourg | 30 days | approximately €20 – €30 |
Noticed :
The return period begins from the date of receipt of your complete order .
Requirements
The articles must:
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to be in good condition
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be new or lightly used
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to have their original labels
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must be returned in their original packaging
Return shipping costs
Return shipping costs are the responsibility of the customer .
Items must be returned to our partner logistics center . Return instructions will be sent to you after your request.
How do I request a return?
1. Contact us
Send an email to:
by stating:
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your order number
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the reason for the return
2. Receive the instructions
Our team will send you:
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a return authorization
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instructions for returning your package
3. Return your package
Take your package to a local carrier and send it to the address provided.
4. Reimbursement
Once the item has been received and inspected, your refund will be processed.
Refund Policy
Method :
The refund will be made via the payment method used at the time of purchase or in the form of store credit (upon request) .
Deadline :
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Processing time: 3 to 5 business days
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Visible refund: up to 30 business days depending on your bank
Exceptions
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Promotional items marked "Non-refundable" can only be exchanged for store credit .
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Delivery charges are non-refundable , except in the case of an error on our part.
Return tracking
We recommend using a shipping service with a tracking number .
OutfitParis cannot be held responsible for packages lost or damaged during return shipping .
Frequently Asked Questions (FAQ)
Can I exchange an item?
Yes.
For an exchange, please return the item in question and place a new order .
What should I do if my item is damaged?
Contact us immediately at:
and attach photos of the item .
We will offer you a free replacement or a full refund .
How long will it take to receive my refund?
Once we receive your return:
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The item will be inspected.
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If the return is approved, the refund will be processed.
Depending on your bank, the refund may appear up to 30 working days after processing.
Where can I track my return?
Once your return has been processed, a tracking link will be sent to you by email .
Customer service
For any questions, please contact our team:
Hours of operation
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Monday – Friday: 9:00 AM – 6:00 PM
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Saturday: 10:00 AM – 4:00 PM
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Sundays and public holidays: response within 24 hours